Frequently Asked Questions

Typically you'll need: W-2s, 1099s, prior-year tax returns, expense records, investment statements, mortgage interest statements, charitable contribution records, business income/expense documentation (if applicable), and any correspondence from the IRS or state agencies. We provide a customized checklist during your consultation.

Initial consultations typically take 30-60 minutes. Document preparation varies based on complexity but generally takes 1-5 business days once all documents are received. Filing and processing times depend on the IRS but e-filed returns are usually accepted within 24-48 hours with refunds in 21 days for straightforward returns.

The best time to start is now! While tax season is January-April, proactive planning can be done year-round. Ideally, begin before the end of the tax year to implement strategies that affect the current year's taxes. However, we can help at any time—even after filing—to plan for future years.

Yes, we handle multi-state tax situations for individuals and businesses. This includes determining residency status, allocating income appropriately, filing non-resident returns, and ensuring compliance with each state's specific regulations and reciprocal agreements.

Credit repair coaching is educational guidance that helps you understand and improve your credit. We teach you how to:

• Obtain and interpret your credit reports
• Identify and dispute inaccuracies
• Develop strategies to improve your credit score
• Manage debt and build positive credit history

Note: We provide education only—you handle disputes yourself, in compliance with FCRA and CROA regulations.

Our home buyer class prepares you for homeownership by covering:

• The complete mortgage process from pre-approval to closing
• Budgeting and financial preparation for home purchase
• Understanding different loan types and programs
• First-time home buyer benefits and resources
• Working with real estate agents and lenders

Available as one-on-one coaching, group webinars, or self-paced modules.

Consumer advocacy involves helping you stand up for your consumer rights. We provide:

• Assistance filing complaints for unfair business practices
• Education on consumer protection laws and regulations
• Guidance on navigating regulatory bodies (CFPB, FTC, etc.)
• Support with dispute resolution processes

Our comprehensive bookkeeping services include:

• Daily transaction management and expense categorization
• Bank and credit card reconciliations
• Setup and management of QuickBooks or other software
• Monthly or quarterly financial summaries
• Assistance with transitions from other providers
• Data cleanup and organization

Ideal for small businesses ensuring compliance and informed decision-making.

No, we cannot guarantee grant approvals. Our grant writing services focus on:

• Researching and identifying suitable grant opportunities
• Drafting compelling, compliant proposals
• Preparing budgets, narratives, and supporting documents
• Editing, compliance checks, and submission assistance
• Follow-up guidance on applications and reporting

We focus on creating strong, compliant submissions but cannot guarantee funding outcomes.

Our notary services include:

• Notarization of affidavits, contracts, powers of attorney, and court papers
• Remote online notarization (RON) where available
• In-person appointments for business and personal documents
• Handling of business-related documents (trade names, loan agreements, etc.)
• Compliance with state notary laws and secure identity verification

You can schedule appointments in several ways:

• Online: Use our Calendly scheduling links for specific services
• Email: Contact us at arock-solutions@arock.pro
• Phone: Call us at 470-758-4215
• Website: Visit our contact page at arock.pro/contact-us/

We offer both virtual and in-person consultations depending on the service and location.

Our standard business hours are:

• Monday - Friday: 9:00 AM - 6:00 PM EST
• Saturday: 10:00 AM - 2:00 PM EST (by appointment only)
• Sunday: Closed

We offer flexible scheduling outside these hours by appointment. Virtual consultations can often be scheduled during evenings and weekends.

ARock Solutions Pro stands out because:

• Comprehensive Services: We offer integrated financial, business, and educational services
• Education-Focused: We empower clients with knowledge, not just services
• Real-World Expertise: Our team has practical experience in finance, real estate, and business
• Transparent Compliance: We strictly adhere to all relevant regulations and laws
• Personalized Approach: Every client receives customized solutions
• Accessibility: Services available both virtually and in-person

We accept various payment methods for your convenience:

• Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
• Bank transfers (ACH)
• Cash (for in-person services)
• CashApp, Venmo, and Zelle
• Checks (with proper clearance time)

Payment terms vary by service. Some services require upfront payment, while others may offer payment plans. All fees are disclosed transparently before services begin.